A solo clinic does not always need a full-time receptionist to keep the queue in order.
A self-service check-in
- A QR code at the door with a clear "Scan to check in" sign.
- A short form on the patient's phone: name, phone and the reason for the visit.
- A token number in order of arrival, so there is no argument about who came first.
- A queue the doctor can see, in order.
What still needs a person
- Patients without a smartphone, and many elderly patients.
- Cash payments.
- Disputes about the order.
- Emergencies.
Many clinics cover these with a part-time helper at peak hours instead of a full-time desk.
Setting it up
- Print the QR code.
- Put it at the door and in the waiting area.
- Keep a phone or tablet at the desk so staff can check in patients who cannot scan.
- Show a number patients can call for help.
With Vaidya OS
Vaidya OS includes QR self check-in with a token queue, and the doctor is notified when a patient checks in. Families can share one phone number and still have separate records.