Legal

    Refund & Cancellation

    Plain-language terms for cancelling your subscription and requesting a refund. No fine print, no trickery.

    Scope
    • This Refund & Cancellation Policy covers all paid subscriptions to Vaidya OS, provided by Vaidya OS, a sole proprietorship of Gaurav Kumar registered in India (Udyam Registration No. UDYAM-UP-28-0129366).
    • Plans covered: ₹999/month and ₹9,999/year. All prices are in Indian Rupees (INR) and include applicable taxes. Growth Pro is bought in the app one service at a time, for 3 or 6 months; plans for more doctors follow the terms in your quote.
    • By subscribing, you accept the terms below. These terms sit alongside our Terms of Service and do not override them.
    14-Day Free Trial
    • Every new account receives a 14-day free trial with every feature except automatic WhatsApp messages, which start on a paid plan. No credit card is required to start.
    • At the end of the trial, your account is paused automatically. You are never charged without an explicit subscription action.
    • There is nothing to refund during the trial period because no payment has been taken.
    Cancellation
    • You can stop at any time by not renewing. To close your plan early, email us or message us on WhatsApp from your registered contact.
    • Cancellation takes effect at the end of your current billing period. You retain full access to Vaidya OS until then.
    • Plans do not renew automatically, so there is nothing to switch off. Stopping does not by itself refund the current period; refund eligibility is covered below.
    Refunds: Monthly Plans
    • Monthly subscriptions (₹999/month) are non-refundable once a billing period has started.
    • Plans do not renew automatically. If you do not renew, you keep access until the current month ends.
    • This policy is consistent with standard SaaS practice in India and reflects the fact that access is granted for the full month on day one.
    Refunds: Yearly Plans
    • Yearly subscribers (₹9,999/year) may request a full refund within the first 7 days of the billing period. No questions asked.
    • After the 7-day window, yearly subscriptions are non-refundable.
    • To request a refund within the 7-day window, email us from your registered account address with the subject 'Refund Request'.
    Exceptional Circumstances
    • Refunds outside this policy are reviewed on a case-by-case basis for: verified service outages exceeding 48 continuous hours, duplicate charges, or billing errors on our end.
    • Growth Pro work already delivered (SEO, Google Business Profile optimisation and content) is non-refundable. Unused Growth Pro months are refunded on request: the amount paid, minus ₹4,999 for each month used.
    • Chargebacks: please contact us before initiating a chargeback with your bank. Most issues resolve within 24 hours once we are aware.
    Data Retention After Cancellation
    • After your plan ends, your account is paused and your records are kept, so you can pick a plan again and carry on with no data loss.
    • To have your data deleted, email us and we will delete it within 30 days, in line with our Privacy Policy.
    • You can export your patient list to Excel from within the app at any time.
    Refund Processing Time
    • Approved refunds are processed via the original payment method within 7–10 business days of approval.
    • Bank or card processing may add another 2–5 business days depending on your provider.
    • You will receive an email confirmation once the refund has been initiated on our end.
    Governing Law
    • This Refund & Cancellation Policy is governed by the laws of India.
    • Any disputes shall be subject to the exclusive jurisdiction of the courts at Gautam Buddh Nagar (Noida), Uttar Pradesh, India.
    • Vaidya OS reserves the right to update this policy at any time. Material changes will be communicated by email to active subscribers.

    Request a Refund or Cancellation

    Email from your registered account address or message us on WhatsApp. We acknowledge every request within 1 business day and process approved refunds within 7–10 business days.

    gaurav@vaidyaos.inWhatsApp +91 82970 03130

    Last updated: September 2026 · Vaidya OS